The Platform Coordinator ensures the functionality, accessibility and compliance of the conference platform delivery system as well as serves as a general resource for website issues.
Responsibilities
General
- Be a go-to technical and functional expert in the selected conference platform.
- Discuss, track and implement feature requests with the conference and program chairs. Integrate any appropriate systems or technology.
- Evaluate platform accessibility and ensure platform and any additional systems are accessible for all users.
- Update website content and attendee emails to support the marcom and sponsorship teams.
- Coordinate with the event platform vendor as needed for conference support (except for account/billing).
- Promote the conference through personal social media and professional networks.
Before the event
- Ensure good usability and user experience for site visitors. Participate in any needed platform evaluation and selection process.
- Configure the platform to support event activities, including the program and social events.
- Onboard and train the committee on how to use the platform, from both an organizer and attendee perspective.
- Implement key platform features and systems, such as:
- Proposal submission
- Registration
- Schedule
- Registration Desk check-in
- Online evaluations
- Based on the approved design supplied by the designer, develop the event theme and email marketing template.
- Configure any analytics systems on the website and platform to be able to collect data needed for post-event reports.
- Support and assist with all pre-event dress rehearsals and test runs, as needed.
During the event
- Assist with conference setup.
- Attend all committee meetings.
- Ensure registration desk check-in processes are working properly.
- Coordinate updates for platform use, as needed.
After the event
- Provide post-event data for the conference committee as needed.
- Help transition the website content and architecture to a post-event structure.
Qualifications
Required
- Membership in the association, which can be fulfilled at application. (Free general membership for higher education professionals would meet this requirement.)
- Strong proficiency in front-end technologies (including HTML, CSS and Javascript).
- A detail oriented person that can stay on top of multiple responsibilities.
Preferred
- Working knowledge of conference or event platforms.
- Ability to manage expectations of multiple stakeholders.
- Past volunteer experience at events.
- Ability to work with project management/team communication platforms such as Slack, Clickup, etc.
- Google Drive proficiency.
Estimated time commitment
- As a member of the planning committee, this position is expected to virtually attend monthly meetings.
- The time commitment for committee work varies, with a minimum of 1-2 hours per week and a peak commitment of 15 hours per month (attendance at the Annual Conference notwithstanding).
Length of appointment
Up to 12 months with the option to renew for a subsequent term
Growth opportunities
By serving in this role, you will gain:
- Experience managing an evolving, high-volume website and event systems.
- Experience building relationships with internal and external stakeholders.
- Experience serving on a committee for the Association.
- Committee members who reliably serve on this committee would be eligible to serve as a committee chair.
- Access to HighEdWeb volunteer rewards.
Conference attendance
Event attendance is required. Event registration is waived for this position.
How to Apply
To apply, select the following Apply for Job button, then use the supplied link. You will be taken to your Volunteer Profile form. Update your profile to include your interest in this position and your related qualifications.
To apply for this job please visit membership.highedweb.org.