Some of us go to great lengths to understand and truly get to know our audiences. Through community management and regular engagement, to audience research and user testing. There are many ways that we can — and already do — seek to know them better and empathize with them through our content. But what don’t […]
Tag: HEWeb24
With the sheer amount of information out there, users can often struggle to find the specific answers they need on college websites. This session explores the potential of Large Language Models to act as a search/discovery layer to improve your website’s user experience. Despite their incredible potential, today’s LLM-based chatbots can often fall short of […]
Universities are often very siloed in their approach to software/product usage. Penn State is no different. With more than 50 individual units at 20+ campus locations, building a centralized system can be a challenge. But we did just that with our digital signage. Digital signage at Penn State used to be like the Wild West. […]