“Elevate your school’s digital presence with chatbots, revolutionizing accessibility and communication. From providing instant answers to FAQs to offering personalized assistance, chatbots will empower students, parents, and faculty, enhancing their online experience.” (written by ChatGPT)
During the height of the COVID-19 pandemic in 2020, and as we all pivoted to remote learning and work, our school began exploring innovative ways to support and engage our students remotely. Enter chatbots. We formed a project structure, identified key stakeholders, and found a technology partner, leveraging and deploying their chatbot technology on our public-facing websites.
However, after just a few months, we ran into several challenges.
While we often learn about success stories, this is a (comedic) tale about a project that didn’t go well.
Attendees will learn project management tips and strategies to help wrangle large projects and stakeholder groups, especially when senior leaders are involved.
Presenter
Joshua Charles — Rutgers University-New Brunswick
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Shortcode
PST5