How to say “no” — and why it’s necessary to IT web operations

Challenging the status quo can be hard, especially in higher ed, and particularly in information technology where most employees are expected to “just do it.” Using a mixture of psychology, politics and a willingness to outlast the rest of your colleagues, learn how Utah State University’s IT web team makes real progress in areas including the consolidation of responsibilities, accessibility compliance and a move towards configuration not customization. How do you do this, too? Start by saying “no.”


Danielle Bosco — Utah State University

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