Problem statement The University of Tennessee at Chattanooga, like most others, has a limited web staff of only three web developers. For years, there was only one, and only within the last three has hired two more. The influx of requests for editing content, images and redesigns on internal college pages has been unsustainable for […]
How does your campus define a crisis, and who determines that definition? The key to successfully managing a crisis is having an effective communications plan and intently listening to what your audiences are saying. When campus stakeholders understand their roles and expectations, communications teams can more effectively focus on the important parts. Using social listening, […]
Can technology help predominantly white institutions reckon with their racial histories in a just and equitable way? We attempted this with Lived Experiences: Race at Miami University — an online collaborative storytelling project that chronicles the history of racial dynamics at Miami University of Ohio. Lived Experiences is a media-rich website that brings together oral […]